How quickly can I book a child care provider?
When you’re a member, you get guaranteed childcare by simply blocking the time that you need, through the Imaginland app. Members can drop-off children at any time. Nonmembers have to make a reservation, space for the child is not guaranteed and will be determined by occupancy and availability at the center. Non-members do not have guaranteed childcare.
How soon can I drop off my child?
For members anytime! Members do not need to give advance notice. Nonmembers have to make a reservation and based on occupancy they will be sent a guaranteed confirmation or decline message via the app.
How far in advance can I select and book a child care provider?
Members can book or block of a time up to 1 week in advance. Nonmembers have to make a reservation on the same day they need childcare.
How do I check in during a booking?
Platinum members have the ability to logon via the app and view a live feed of the of their child while in our care. All other members can call the facility to check on their loved ones.
Is there a maximum number of children per child care booking?
For safety considerations, we require a second child care provider when there are more than two children under the age of three years old, or when there are more than three children total.
Is there a minimum time commitment for a child care booking?
For Members there is no minimum. For Non-Members there is child care booking is a minimum of two (2) hours.
What days and times are Imaginland child care providers available?
We have child care provider availability generally from 8am until midnight each day of the week.
I’m interested in a recurring booking, an early morning booking, etc. Can Imaginland accommodate my request?
We are happy to work with you and do our best to accommodate your child care needs. Please email support@useImaginland.com with your request.
I need to check on my child whom do I call? What do I do?
Contact Imaginland support via the app or by calling us at 844.987.8783.
How do I provide feedback about my child care provider?
After your booking is complete, you will be prompted in the Imaginland app to rate your child care provider and leave feedback. We welcome any additional feedback via email (support@kidsImaginland.com). Providers with less than stellar reviews and averaging fewer than four stars will be removed from Imaginland.